Deltek Talent Management - Student Support Assistant

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Student Support Assistant - (997969.17)

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Organizational Unit

University of Victoria -> Student Affairs -> Office of the Registrar and Enrolment Management

Location

University of Victoria - Victoria, BC V8W 2Y2 CA (Primary)

Posting Close Date

18 October, 2026

Please note that positions will close at 4 p.m. on the closing date.

FTE

1.0

Salary Grade

$5,074.00 - $5,387.00

Additional Posting Information:

N/A

Salary posted will be pro-rated based on FTE and achieved as per the collective agreement, if applicable.

Classification

PB 9

Hours of Work

8:20am to 4:20pm

Employee Group:

CUPE 951 - Regular

# of Hires Needed

Category

Administrative and Support Services

About this Opportunity

Student Affairs is committed to creating a vibrant and engaging learning community to inspire and enrich the lives of our students in support of the University of Victoria’s vision “to be a university of choice for outstanding students, faculty, and staff from BC, Canada, and around the world”. The Student Affairs portfolio includes: Office of the Registrar and Enrolment Management; Wellness, Recreation and Athletics; Campus Engagement; and Student Development and Success.

In working to achieve this vision, the Office of the Registrar and Enrolment Management (OREM) places students at the centre of operations and supports students to achieve their academic and life goals. Individual connections with OREM team members and services, as well as interactions with on-line services, contribute to students’ growth in knowledge, independence and confidence. Registrarial services strive to directly support students’ success in their university studies, campus life and subsequent life pursuits. The range of services provided by the units within the OREM appear at every point in the student life cycle, beginning with recruitment and admissions, all the way through to convocation. Members of the OREM team strive to be consistent in their interpretation, communication and application of regulations, policies and procedures while being both professional and respectful of the diversity and complexity of needs across the university campus. The OREM interacts with staff, students, faculty, university and external community members in order to assist in the delivery of core services that cross operational and departmental boundaries (e.g., registration, class and exam scheduling). It is important that students and our university colleagues are well-informed and well-supported by the OREM and the services offered.

*This position is eligible for a hybrid flex arrangement*

*This position is eligible for a Modified Work Schedule*

Job Summary

Student Support Services (SSS) is a unit within the Office of the Registrar and Enrolment Management (OREM) which provides services to prospective, current and former students, as well as to faculty and staff of the University. As part of the Division of Student Affairs, the unit is committed to being a partner in supporting student success and providing service excellence. SSS staff work as a team to ensure a high level of service within a busy environment with tight deadlines driven primarily by Calendar deadlines.

Reporting to the Coordinator, Frontline Student Support, the Student Support Assistants are responsible for representing the Office of the Registrar to support applicants, current and former students, alumni, their families and the general public by providing outstanding customer service and detailed information concerning University of Victoria policies and procedures pertaining to: undergraduate admissions, records, registration, transcripts, and grading. Student Support Assistants are also knowledgeable about the services offered by other offices across campus and are able to identify and connect students with appropriate supports outside of Student Support Services and the Office of the Registrar to ensure their needs are met. Student Support Assistants are highly knowledgeable about the University of Victoria and surrounding communities, and are experts at navigating the campus, our website and the structure and services of the university. Student Support Assistants are able to recognize when a situation or disclosure requires a critical referral, and handle the situation with discretion.

Job Requirements

Experience:
Must have a minimum of three (3) years of recent experience in a similar position, preferably in a post-secondary or institutional environment or an equivalent combination of education, training and experience.
Related work experience should include:

•   Experience with computerized Student Information Systems and database programs.
•   Experience with creating procedural and/or training documentation
•   Experience with assessing and troubleshooting issues and providing guidance on using web-based systems with students or clients over the phone; call centre experience considered an asset
•   Experience with inputting and manipulating complex data and handling detailed information with accuracy
•   Experience working directly with individuals in distress, including those impacted by crisis, trauma or critical incidents

Preference will be given to applicants with:
• Experience with UVic information systems or similar content management and administrative applications.

Knowledge/Skills/Abilities:
•   Demonstrated commitment to valuing the principles of truth, reconciliation and respect, equity diversity and inclusion, and contributing to an inclusive and respectful working and learning environment.
•   Team focussed and student-centred, with a genuine interest in providing an outstanding student experience
•   Strong communication and interpersonal skills withthe ability to work effectively within a team environment, as well as with the larger UVic community and external agencies
•   Excellent analytical, problem solving, and organizational skills including attention to detail, time management, and ability to multi-task.
•   Ability to exercise initiative, judgement, and empathy to make informed decisions when dealing with students, which may involve emotional or stressful situations.
•   Ability to handle complex and sensitive interactions.
•   Experience in effectively maintaining the confidentiality of highly personal and sensitive information
•   Ability to move cartons of paper up to 20kg in weight

Specialized Knowledge/Education:
•   Post-secondary diploma or certificate in a related field. An equivalent combination of education, training and experience may be considered
•   Knowledge of Freedom of Information and Protection of Privacy (FOIPP) regulations
•   Strong working knowledge of Microsoft Word, Excel, Outlook, and SharePoint
•   Knowledge of University of Victoria campus and policies, procedures and Calendar regulations is considered an asset
•   Training or equivalent experience in dealing with conflict and defusing difficult situations considered an asset

We recognize that the successful applicant may come from any combination of education, training and/or experience and we welcome applicants with a diverse and varied work experience and background

Territory Acknowledgement: We acknowledge and respect the Lək̓ʷəŋən (Songhees and Xʷsepsəm/Esquimalt) Peoples on whose territory the university stands, and the Lək̓ʷəŋən and WSÁNEĆ Peoples whose historical relationships with the land continue to this day.

Equity Statement: UVic is committed to upholding the values of equity, diversity, inclusion and human rights in our living, learning and work environments. In pursuit of our values, we seek members who are eager to actively participate in that shared responsibility. We actively encourage applications from members of historically and systemically marginalized groups.

Read our full equity statement here: www.uvic.ca/equitystatement.

Accessibility Statement: If you anticipate needing accommodations for any part of the application and hiring process contact: uviccareers@uvic.ca Any personal information provided will be maintained in confidence.

What UVic Offers: To learn more click here

Additional Information

OREM 2023 JD Student Support Assistant - PB9

Job Details

Student Support Assistant - (997969.17)