Job Details

Mandate:

The Graduate Administrative Team Lead is responsible for coordinating the day-to-day administrative operations that support the Master of Management (MM), Master of Global Business (MGB), Master of Business Administration (MBA), and Doctoral programs at the Gill Graduate School of Business. The Team Lead provides hands-on administrative support while coordinating the work of two Graduate Administrative Coordinators (GACs), promoting consistent practices, accurate records, timely service, and a positive experience for students, applicants, faculty, and other stakeholders.

Reporting to the Associate Director, Operations, the Team Lead helps organize workloads, support staff development, maintain and improve administrative procedures, and resolve routine operational issues, escalating complex, sensitive, or policy-related matters as appropriate. The Team Lead works closely with the Program Management teams to ensure effective program administration, consistent application of processes, and seamless coordination of admissions, registration, student records, program delivery, and support activities across all graduate programs. Through a combination of direct service, workflow coordination, and continuous process improvement, the Team Lead contributes to efficient operations and a high-quality student experience.

Objectives:

• Ensure the effective, consistent, and student-centered delivery of administrative services that support the recruitment, admission, progression, and graduation of students across the MM, MGB, MBA, and Doctoral programs.
• Foster a collaborative, high-performing administrative team by providing leadership, training, and guidance to Graduate Administrative Coordinators, promoting service excellence, accountability, and continuous learning.
• Maintain the integrity, accuracy, and accessibility of admissions, enrolment, and student records data to support operational effectiveness, informed decision-making, and compliance with university policies and procedures.
• Promote efficient and consistent administrative practices across graduate programs while identifying opportunities for process improvement, service enhancement, and operational sustainability.
• Support the achievement of graduate enrolment and student success goals through effective collaboration with faculty, GARO, FGS, and other university partners.
• Contribute to a positive student experience by ensuring responsive service, clear communication, and coordinated administration throughout the program lifecycles.

The position may require occasional evening and weekend work to support orientation activities, admissions events, and other program-related initiatives.

Periods of increased workload may occur during admissions cycles, registration periods, program start-up activities, and graduation-related deadlines.

This position requires a level of education, training, and experience equivalent to an undergraduate degree in a relevant discipline, preferably supplemented by a master’s degree, plus a minimum of 3 years of experience in graduate admissions, student services, enrolment management, or a related post-secondary environment.

An equivalent combination of education, training, and experience may be considered.

Knowledge, skills, and abilities

• Thorough knowledge of and experience in graduate admissions processes, policies, and procedures.
• Strong administrative, organizational, and time-management skills, with the ability to manage multiple priorities and deadlines.
• Ability to coordinate, train, and support staff, provide guidance and feedback, and foster a collaborative team environment.
• Strong interpersonal and communication skills, with the ability to work effectively with students, faculty, staff, and university partners.
• Strong attention to detail and commitment to accurate records, consistent processes, and high-quality service.
• Ability to identify process improvements, maintain procedures, and support efficient administrative operations.
• Ability to interpret and apply policies, procedures, and regulations with sound judgment.
• Strong analytical, reporting, spreadsheet, and database skills.
• Proficiency with standard office software and the ability to learn university systems and databases.
• Commitment to equity, diversity, inclusion, and creating respectful learning and working environments.
• Ability to build and maintain collaborative working relationships across the university.